How it works
An agentic pipeline from evidence to explained verdict.
Four stages, running in seconds. The first three do the work a human investigator would do if they had the time; the fourth writes down why.
Capture
Evidence is gathered at the moment of return or first notice of loss, guided so that it is usable the first time.
Verify
Specialist agents examine the evidence itself — whether it is authentic, whether it is recent, and whether it shows what it claims to show.
Corroborate
The account is checked against your own records, and against patterns that only become visible across a whole book of cases.
Decide & explain
A verdict with a confidence level and a written, auditable rationale, routed straight into your existing workflow.
The output
What a verdict actually contains.
A number on its own cannot be defended. Every Vericlaims decision returns the reasoning and the evidence alongside the outcome, so it can be reviewed by your team, explained to your customer and produced for your regulator without reconstruction.
Questions we get asked
The short answers.
How is this different from a fraud score?
A score ranks suspicion. Vericlaims establishes facts: whether the evidence is genuine, whether it matches your records, and whether the parcel that came back holds the item that left. The verdict is accompanied by the reasoning that produced it, so it can be acted on and defended.
What do we need to integrate?
Less than teams expect. Verification sits alongside your existing returns or claims flow rather than replacing it, and most engagements begin in shadow mode against historical cases before anything touches a live decision. We walk through the specifics on the first call.
Does it replace our investigators?
No. It removes the volume that never needed a human. Agents handle collection, checking and corroboration; your investigators get a prepared dossier and spend their time on the contested cases where judgement actually matters.
How do you handle personal data?
Evidence is processed for verification only, kept for a retention window you configure, and stored in the region you choose. Network signals are exchanged as derived indicators rather than raw personal data.
What happens when the agents are unsure?
The case is referred, not decided. You set the confidence thresholds per line of business, and every referral arrives with the specific signals that could not be resolved.
Which sectors are you built for?
Two today: returns and refunds in e-commerce and marketplaces, and claims in general insurance. Both run on the same verification core, tuned to the evidence and regulation of each market.
See it run on evidence that looks like yours.
A 30-minute walkthrough: we take a case type from your book, run the verification live, and show you the rationale it produces.