Return fraud verification
Refund only what actually came back.
Refund abuse is a policy problem that became an evidence problem. Vericlaims verifies the item, its condition and the identity behind every return, so honest customers get their money back faster and the rest get checked.
The leak
Free returns were priced for honest customers.
Instant refunds became the standard because inspecting a parcel costs more than the parcel is worth. That maths only holds while most returns are genuine — and organised refund abuse has spent a decade proving it does not have to be.
The usual response is blunt: tighter windows, restocking fees, blocked accounts. Every one of them charges your best customers for the behaviour of your worst. Verification is the alternative — friction applied only where the evidence points.
Patterns verified
The four ways refunds actually leak.
Empty box & item swap
The parcel comes back light, or holds last year's model. Weight deltas, serial capture and opening-video evidence settle it before the refund fires.
Wardrobing
Worn once, returned as new. Condition grading against the original listing photos, plus wear indicators the agents are trained to spot.
Serial refunders
The same person behind different accounts, addresses and cards. Network linkage surfaces the pattern without pooling raw personal data.
Label & receipt abuse
Reused labels, doctored receipts, invented order references. Reconciliation against your OMS and courier scans closes the loop.
In the flow
Where verification sits in a return.
Return is raised
Your OMS opens a Vericlaims case with the order lines, policy and declared reason. Nothing changes for the customer yet.
Evidence is captured
The customer is guided through a short capture flow, or your warehouse station captures at goods-in. Both produce signed, usable evidence the first time.
Agents verify
Provenance, condition, serial, weight, label and history checks run in parallel against the evidence and your systems of record.
Refund or refer
Clean returns are refunded immediately. Contested ones arrive in review as a prepared dossier — with the specific reason the case did not clear.
Every check the agents run
- Empty-box and item-swap detection from customer-captured evidence
- Wardrobing and serial-refunder scoring across order history
- Receipt, label and courier-scan reconciliation
- Condition grading against the original product listing
- Instant approval for clean returns — friction only where it is earned
What changes for the customer
For the overwhelming majority: nothing, except a faster refund. A short guided capture at the point of return replaces the wait for a warehouse inspection, and a clean verdict releases the money immediately.
For the minority the evidence flags: a specific, explainable follow-up instead of a silent account block. That difference is what keeps the policy defensible.
clean return → refunded before the box is opened
Run it on last quarter's returns first.
Shadow mode replays your historical returns through the engine and shows you what it would have caught — and what it would have released faster — before anything touches a live customer.