The platform
A verification engine, not another risk score.
Vericlaims runs a fleet of specialist agents over the evidence attached to a return or a claim, corroborates it against your systems of record, and returns a verdict with its reasoning attached — through one API and one reviewer console.
A probability that something is wrong.
Rules and models rank suspicion from transaction patterns. Useful for triage, but it cannot tell you whether the parcel was empty or the invoice was real — so the case still lands on a human desk, and the customer still waits.
A finding about what actually happened.
Agents interrogate the evidence itself and reconcile it against your records. The output is a verdict — approve, refer or decline — with the specific findings and the rationale that produced it, ready for a reviewer, a customer or a regulator.
What the agents establish
Specialists, not one model doing everything.
Each agent owns a class of evidence and a class of question. They run in parallel, hand their findings to adjudication, and every one of them shows its working.
Media authenticity
Is this photo or video a genuine, recent capture of the thing it claims to show — or is it generated, edited, or lifted from somewhere else?
Document integrity
Is this invoice, receipt, estimate or report what it appears to be, and does it hold up against the issuer and against your other cases?
Record reconciliation
Does the account match your own systems — the order, the policy, the payment, the delivery, the history?
Connected activity
Does this case stand on its own, or is it one of several linked by people, places or patterns you would not otherwise see?
Evidence coverage
Everything a case actually arrives with.
Alongside the evidence a customer submits, cases are read against the records you already hold — orders, payments, policies and prior history.
Photos
The images a customer or claimant submits as proof.
Video
Unboxing, damage walkarounds and guided capture footage.
Receipts & invoices
Proof of purchase, cost and the party that issued it.
Reports & estimates
Repair estimates, loss reports and supporting paperwork.
Deployment
Earn the automation before you switch it on.
Most teams start in shadow mode, compare verdicts against their own decisions, then move line by line. You choose the thresholds, and you can move back at any time.
Shadow
Runs alongside your current process on live or historical cases. Produces verdicts you can compare against what your team decided — no customer impact.
Assist
Verdicts and dossiers land in your reviewer queue. Humans still decide, but the collection and checking work is already done.
Autonomous
Clean cases clear straight through against thresholds you set; only referrals reach a human. Every automated decision stays fully auditable.
A reviewer console your investigators will actually use.
Referrals arrive as a prepared dossier: the evidence, every check that ran, what each one found, and what remains unresolved. Reviewers confirm, override or request more evidence — and every action is logged against the case.
- Queues and thresholds per line of business
- Side-by-side evidence with the anomalies highlighted
- One-click override with a required reason, captured for audit
- Exportable case file for disputes, chargebacks and litigation
See it run on evidence that looks like yours.
A 30-minute walkthrough: we take a case type from your book, run the verification live, and show you the rationale it produces.